Inside Sales, Solution Specialist (ERP, HCM or CRM)
May 4, 2012, 12:51 pm
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Scottsdale, AZ US · full-time


Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.


• Is the acceptor/rejecter for campaign generated leads or opportunities resulting from calls–to-action that drive these to Inside Sales
• Assist Inside Marketing and Field Sales in opportunity management by providing demos, answering product specific questions, and cross selling/up selling with the goal of closing business
• Perform consultative selling in a short term, transactional mode
• Execute targeted sales initiatives (up sell and cross-sell) primarily focused on specific, referenced targets within the installed base.
• Handle call volume for inquiries / requests via the web, inbound phone queues, and for limited, specific, targeted outbound selling initiatives to support Total Customer Experience
• Update CRM with customer intelligence
• Execute product – specific, targeted direct sales initiatives to identify and acquire new potential customers
• Manage short term and/or noncomplex transactional opportunities to closure
• Perform opportunity transaction management and activity management via telephone, e-mail and web to ensure customer satisfaction and goal achievement
• As necessary, leverage field resources, SAP internal resources, or channel partners to manage and close sophisticated or complex transactions
• Execute ISE, Solution Specialist initiatives which support the success of the VBM
• On top of on-the job coaching as provided by ISM, the ISE should improve her/his sales skills along various dimensions (negotiation, communication, solution/industry expertise, competitive insight, etc.) as aligned and jointly prioritized with ISM


• Bachelors or Master’s degree
• Knowing or having successful experience in multi-channel go to market models
• Knowledge and understanding of Indirect channel dynamics
• Knowledge of ERP market


2-5 years experience in Inside Sales environment, respectively Demand


To harness the power of innovation, SAP invests in the development of its divers employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.