SAP Co-CEO on How the Company is Taking Inspiration from the Gaming World, United Kingdom / Internet – November 26, 2010

In an article by´s Tim Ferguson, SAP Co-CEO Jim Hagemann Snabe comments on SAP’s hybrid approach and the search for visible joy. SAP is now in a “transformational phase”, according to Snabe – and the company is looking to the likes of Apple and gaming companies as models for its software. Speaking at the UK & Ireland SAP user conference in Manchester last week, Snabe said SAP is aiming to make its products “simple, viral, and user-friendly”. “If you look at Apple, they have not only managed to redefine the computer and the device, they’ve actually redefined a bunch of industries… because of the technology and ease of consumption that they have managed to get to their customers, the consumers.” He added: “They have one rule – if they don’t see visible joy in seven minutes the game will be a flop, so I told that to our developers: visible joy in seven minutes. We’re still working on that. That obviously does matter a lot and we are doing a lot [around that]”. Snabe said the company is integrating the technology acquired from Sybase to revamp the front end of its mobile offerings. Another key area in SAP’s hybrid strategy is the “orchestration” technology that SAP is developing to integrate and manage these three technology areas and to make sure data between applications and processes remains consistent.


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The Inside Education Sales Representative participates in a sales environment, they are required to build strong relationships with customers over the phone; identify/qualify leads for services, training, and license offerings from existing accounts; and keep customers apprised of new product and service introductions. This position carries quarterly and annual pipeline quotas and pipeline to revenue conversion rates. In this capacity, the inside sales rep will be provided with a list of accounts within a defined territory to work within.



  • Manage sales opportunities through opportunity management, resource allocation, strategy and planning, and forecasting.
  • Collaborate with the Field Sales (License, Consulting, Education) team on sales strategy. Increase pipeline through demand generation and targeted campaigns to the SAP install base accounts.
  • Successfully achieve quarterly and annual pipeline and revenue targets. Maintain and develop ongoing contacts and relationships with existing customers; also acting as key point of contact for account
  • Provide accurate and timely updates to the CRM system. Measured on timeliness & accuracy of CRM updates. Prepare weekly activity and forecast reports.



BS or BBA degree



  • Seasoned, experienced call center rep with polished customer interfacing skills (3+ years)
  • Prior Quota carrying experience / Telesales environment an asset
  • Demonstrated knowledge of training industry and/or software sales
  • Excellent communication skills with customers/prospects






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