SAP Launching Better Support for BusinessObjects Customers

techtarget.com, November 04, 2010 (Online)

SAP shops know that their vendor has spent a lot of time and energy on the marriage between the enterprise software they run and BusinessObjects. But the BusinessObjects-sans-SAP customers have felt more than a little jilted since the acquisition. Many were turned off by a bad support experience when they were moved to SAP Service Marketplace from their own website and were frustrated they had little visibility and say over product roadmaps. Now, SAP is launching a number of initiatives geared toward improving and enhancing relations with those thousands of BusinessObjects customers who don’t run SAP. These include a team of 16 people dedicated to ensuring the BusinessObjects customers have the best overall customer experience, a hotline any customer can call for help with account management questions or with reaching their assigned SAP sales executive, and a website that will allow users to pitch and vote on product improvements. Customers can now find information in one place — the SAP BusinessObjects Customer Experience Workspace.

View full story: http://dld.bz/5dpw

 

SAP BusinessObjects – Inside Sales Executive “Large Enterprise” Finance

WITH – NAMED ACCOUNTS, & NO CAP! Toronto, Ontario Canada

 

More about SAP BusinessObjects: http://dld.bz/BusinessObjects

Full Job Description: http://dld.bz/ISEToronto1

 

For personal consideration email resume to: kevin.daprile@sap.com

 

SAP is the global market leader for business software and thus contributes a considerable part of the world’s economic power grid. At SAP you will get your chance to put your ideas into action with maximum impact.

 

 

PURPOSE AND OBJECTIVES

Primary purpose is to provide proactive and programmatic coverage of the SAP Territory to SAP Install base customers as well as net new prospects.  The ISE will be responsible for selling the complete line of Business User/Business Intelligence solutions.  The ISE will prospect the territory to identify up-sell, cross-sell & new customer opportunities. Ensure maximum coverage of the account space, working in conjunction with Partners and field account executives where necessary.

 

The primary responsibility of the Inside Sales Executive is to generate new SW license opportunities and incremental revenue by systematic up & cross-selling in a set of accounts and by co-selling with partners. The ISE drives opportunity qualification and the expectation is that the ISE will remain engaged in the sales cycle through to deal closure. The ISE is an Individual Contributor that is responsible for over achievement of their assigned quota.  In Target accounts, the ISE collaborates with the field AE/ TSE and will “own” opportunities.

 

Do you have?

  • Successful track record in selling to top Financial Services institutions in Canada
  • Strong competence with various tools, procedures, programming languages used to

accomplish the job

  • 2+ years experience in complex solutions Sales
  • Successful experience in multi channel go to market models
  • Knowledge and understanding of Indirect channel dynamics
  • Knowledge of ERP market
  • Bachelor’s or equivalent work experience

 

Is this something you can do?

  • Consistent overachievement of Revenue and Pipeline Generation targets
  • Drive Software Sales
  • Internally motivated to strive to be the best
  • Proactive Self Development
  • Territory and Account Planning
  • Identify sales opportunities within SAP install base customers as well as net new prospects
  • Manage up-sell and cross-sell opportunities through fulfillment with SAP install base

Customers

  • First-line resource for partner led transaction support
  • Leverage field resources or partners to manage sophisticated or complex transactions

 

 

 

 

 

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