CRM: What to Consider When Choosing a System, September 01, 2010 (Online)

Old CRM software installed ten years ago is showing its age just as the market for CRM software has fully matured. There are choices now between on-premise and SaaS applications. According to Mark Ameres, a CRM consultant, many companies are running “dead-end” applications that either integrate poorly with other enterprise systems or can no longer accommodate corporate growth. Online CRM costs less to deploy than an on-premise system, and it may be more easily funded because it can be budgeted as an operational-as opposed to a capital-expense, says Sajid Usman, an analyst and consultant with Accenture’s CRM practice. Integration concerns were critical for Maricel Cabahug, CIO with Yaskawa America, which manufactures components for industrial equipment. She chose on-premise CRM from SAP because it could be linked more easily to the company’s SAP ERP system. Yaskawa America lost business when sales agents did not realize they were pursuing an existing customer as a prospect. “Someone can know that a customer has a machine being serviced and see that we are negotiating a new contract with that same customer,” says Cabahug.

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4 Urgent Software Architecture Positions for SAP Labs in Palo Alto, CA.  Currently Interviewing!!!!

As the world’s leading provider of business software, SAP delivers products and services that help accelerate business innovation for our customers. We believe that doing so will unleash growth and create significant new value – for our customers, SAP, and ultimately, entire industries and the economy at large. Today, customers in more than 120 countries run SAP applications – from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations.

Headquartered in Palo Alto, California, SAP Labs U.S. is the first SAP Lab established outside of Germany. The mission of SAP Labs U.S. is to leverage the many valuable assets within Silicon Valley and the expansive U.S. market in order to drive innovation, strategic partnering, and field support/customer success..

SAP’s Platform and Technology team within the office of the CTO (oCTO) is currently developing a next-generation, OD platform using the Cloud infrastructure with the objective of enabling SAP to deliver world-class OD applications. We are seeking highly-motivated, action-oriented leaders and offer the unique opportunity to shape an evolutionary application & platform that is a critical element of SAP’s go-forward strategy in the exciting OD segment. As an architect of application & platform you will be responsible for working with application development, platform development and solution management team to drive mission objectives

through the adaption of strategic technologies (Device and Cloud Computing, Advanced Real-time Databases/Data Warehouses, Predictive Analytics, Business Analytical Applications) and then delivering strategic architectural frameworks, innovative and reusable software components to be leveraged across SAP onDemand applications, services and Partner


This includes interfacing with the research Office of the CTO, Product Strategy and Development, Performance and Insight Optimization office, and the Extended Eco-system. The ideal candidate would be a strategist/technologist with in depth Application Server knowledge to cater business applications and platform needs. Should possess strong collaborative & leadership skills, tech savvy with latest technologies, experienced in product design and adaptation, and proven record of success in driving visionary programs out of labs. Able to commend a matrix organization and work with virtual teams across globe towards the design, development and roll-out of generic platform.


Application-Server Architect, SAP River Team

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Data Base Architect, SAP River Team

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User Interface Development Architect, SAP River Team

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Development Architect for Networked Solutions Architecture

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